Support¶
This page provides the official contact channels for the Netsocs team.
To ensure the fastest and most efficient response, direct your inquiry to the correct department using the following guide.
INFO
Our service commitments and response times are defined in our Service Level Agreement (SLA).
Consult our SLA here
Commercial Support¶
For inquiries related to:
- Sales
- Product demonstrations
- Quotations
- New licenses
- Commercial partnerships
Email:
📩 info@netsocs.com
Administrative Support¶
For inquiries related to:
- Account management
- Billing and payments
- Contract renewals
- Other administrative inquiries
Email:
📩 administration@netsocs.com
Technical Support¶
To report technical issues, request configuration assistance, ask about functionalities, or investigate unexpected behavior.
We offer two technical support channels. Choose the most appropriate for your situation:
| Channel | Contact / Method | When to Use |
|---|---|---|
| 1. Email | 📩 support@netsocs.com | For general technical inquiries, feature questions, or if you don't have an active project ticket. |
| 2. Ticket Portal (ERP) | Open a ticket in the Netsocs ERP | (Preferred Method) For support cases linked to specific projects, ongoing implementations, or for formal tracking of technical incidents. |